Delivery Information

Delivery

1. Delivery of the products shall be made by the Seller or his agent notifying the Buyer that the products are available for delivery to such place as the Buyer may specify at the time the order is placed.

2. Normal delivery times are Monday to Sunday between 8.00am and 6.00pm (excluding public holidays). Arranged deliveries at other times are possible by prior arrangement but can incur a surcharge.

3. The Seller shall use his reasonable endeavours to meet any date agreed for delivery. Confirmation of delivery will always be made prior to dispatch, with a 3 hour time slot offered for that day.

In any event time of delivery shall not be of the essence.

4. The Seller shall not be liable for any delay in delivery howsoever caused.

5. All orders for delivery to addresses within mainland GB that exceed a total value of £450 are delivered free of charge, except for the following postcodes. IV, KW, AB, DD, TH, KY. These postcodes may incur an additional charge which will be advised prior to order confirmation

6. Unless agreed by the Seller, where an order contains more than one item all items will be delivered at the same time once all items are available.

7. Where a delivery date has been agreed with our carrier but the Buyer isn't present to receive the delivery we reserve the right to charge the customer a minimum of £25 to cover part of the cost of the failed delivery.

8. Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture to ensure successful delivery, and to confirm that the product is the right size for your needs. Where large products are returned as unwanted, we reserve the right to charge our standard re-stocking charges.

9. Every effort will be taken to deliver to the customers room of choice. In the event of poor access or large / heavy pieces which require special access, dismantling etc. the delivery company are under no obligation to carry this out. Additional dismantling, unpacking or furniture erection can be arranged prior to delivery at an additional cost.

10. For reference - The 'legal obligation' for delivery is always deemed to be kerb side.

11. Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.

12. Upon delivery an adult must be available at the address to check and acknowledge receipt in a safe and satisfactory condition.

13. Any damages, shortages or discrepancies must be notified in writing to our customer services department within 48 hrs.

Self Assembly Products

1. Furniture and products for self assembly are to be assembled by the Buyer unless prior arrangement is made with the Seller. These items are clearly marked on our website.

2. If Self assembly products are to be returned they must be unused and in their original packaging and cannot be returned once assembled or part assembly has taken place.

3. Any shortages or damage to self assembly products should be notified to our customer services department. The replacement components will be supplied not the entire product.

Acceptance of products

1. Other than where the Buyer acts as a Consumer the Buyer shall be deemed to have accepted the products 7 working days after delivery to the Buyer.

2. After acceptance the Buyer shall not be entitled to reject products which are not in accordance with the contract.

Export restrictions

We do not currently deliver to Europe, however our delivery partners now cover Isle of Wight, Isle of Man, Guernsey, Jersey and Ireland. Should you require a quote for a delivery 'off the mainland' simply contact us.

We can also arrange to drop at your forward shippers.